Signed in as:
filler@godaddy.com
Signed in as:
filler@godaddy.com
Customers must understand and accept that wood is a natural product with inherent variations in color, grain, and texture, and that these are not considered defects. Wood care instructions, including the need for a climate-controlled environment to prevent damage from humidity and temperature changes, are crucial for maintaining the warranty.
Material and Product Characteristics
Natural Variation: Wood is a natural product, and variations in color, grain, texture, and tone are expected and are not considered defects.
Wood Movement: Solid wood expands and contracts with changes in humidity and temperature.
Design and Intellectual Property
Shop Designs: The shop retains ownership of sketches, plans, and designs until the fees are fully paid; clients may not copy or distribute these designs without permission.
Care and Maintenance
Cleaning: Use a soft, dry cloth for cleaning, and reapply wood conditioner or oil as needed.
Environmental Factors: Keep wood products away from direct heat, moisture, and sunlight.
Delivery and Installation
Responsibility: The client is responsible for having appropriate equipment (e.g., straps, tarps) for pickup and for ensuring the vehicle is suitable for transport.
Delivery: The shop can arrange delivery for an additional cost based on item size, weight, and distance.
Pricing, Payment, and Order Placement
Quotations: Prices are estimates and may be valid for a limited time (14 days); after this period, the shop reserves the right to revise the price.
Deposits: For sales over the amount of $300, a deposit, often 50% of the total cost, is usually required to secure the order and may be non-refundable. Otherwise, all sales must be paid in full upon ordering.
Payment Schedule: The remaining balance is typically due before delivery or upon completion, though this can vary.
Final Payment: Prices may exclude additional costs like delivery, loading, and packaging, which will be itemized on the final invoice.
Customization:Bespoke items are made to the client's specifications and may not be eligible for cancellation or return.
Order Modifications and Cancellations
Changes: Any requested changes to the original design, measurements, or materials should be made in writing and may incur additional charges.
Cancellation: Clients generally need the seller's written agreement to cancel an order, and they may be responsible for all costs incurred by the seller up to that point.
Contact Information
For questions or concerns, please email us at info@modernchiseldesigns.com.